{"id":169,"date":"2026-03-22T15:21:54","date_gmt":"2026-03-22T07:21:54","guid":{"rendered":"http:\/\/voiceout.cc\/?page_id=169"},"modified":"2026-05-22T06:28:43","modified_gmt":"2026-05-22T10:28:43","slug":"about-us","status":"publish","type":"page","link":"https:\/\/voiceout.cc\/?page_id=169","title":{"rendered":"About us"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"169\" class=\"elementor elementor-169\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ede5eaf e-con-full e-flex e-con e-parent\" data-id=\"ede5eaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de00fa8 e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"de00fa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll_mobile&quot;:&quot;enable&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"232787880\" aria-label=\"\u6807\u7b7e\u9875\u7ec4\u4ef6\u64cd\u4f5c\u63d0\u793a\uff1a\u4f7f\u7528 Enter \u6216 Space \u952e\u6253\u5f00\u9879\u76ee\uff0c\u4f7f\u7528 Escape \u952e\u5173\u95ed\uff0c\u4f7f\u7528\u65b9\u5411\u952e\u8fdb\u884c\u5bfc\u822a\u3002\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2327878801\" data-tab-title-id=\"e-n-tab-title-2327878801\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2327878801\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOur Story\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2327878802\" data-tab-title-id=\"e-n-tab-title-2327878802\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2327878802\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t NA Shipping Process \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2327878803\" data-tab-title-id=\"e-n-tab-title-2327878803\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2327878803\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRefund and Return Policy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2327878801\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2327878801\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-2d030c3 e-con-full e-flex e-con e-child\" data-id=\"2d030c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f119447 elementor-widget elementor-widget-image\" data-id=\"f119447\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"1451\" src=\"https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u54c1\u724c\u4ecb\u7ecd-scaled.jpg\" class=\"attachment-large size-large wp-image-1194\" alt=\"\" srcset=\"https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u54c1\u724c\u4ecb\u7ecd-scaled.jpg 1411w, https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u54c1\u724c\u4ecb\u7ecd-794x1440.jpg 794w, https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u54c1\u724c\u4ecb\u7ecd-768x1393.jpg 768w, https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u54c1\u724c\u4ecb\u7ecd-847x1536.jpg 847w, https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u54c1\u724c\u4ecb\u7ecd-1129x2048.jpg 1129w, https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u54c1\u724c\u4ecb\u7ecd-800x1451.jpg 800w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2327878802\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2327878802\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-7dd5451 e-con-full e-flex e-con e-child\" data-id=\"7dd5451\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b32db09 e-flex e-con-boxed e-con e-child\" data-id=\"b32db09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb7b16a elementor-widget elementor-widget-image\" data-id=\"cb7b16a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"611\" src=\"https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u53d1\u8d27\u6d41\u7a0b-1440x1099.jpg\" class=\"attachment-large size-large wp-image-1333\" alt=\"\" srcset=\"https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u53d1\u8d27\u6d41\u7a0b-1440x1099.jpg 1440w, https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u53d1\u8d27\u6d41\u7a0b-768x586.jpg 768w, https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u53d1\u8d27\u6d41\u7a0b-800x611.jpg 800w, https:\/\/voiceout.cc\/wp-content\/uploads\/2026\/05\/\u53d1\u8d27\u6d41\u7a0b.jpg 1446w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2327878803\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2327878803\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-f2f2794 e-con-full e-flex e-con e-child\" data-id=\"f2f2794\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-764467b e-flex e-con-boxed e-con e-child\" data-id=\"764467b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8196ab6 elementor-widget elementor-widget-heading\" data-id=\"8196ab6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Refund and Return Policy<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d460a6d e-flex e-con-boxed e-con e-child\" data-id=\"d460a6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1e5c30 elementor-widget elementor-widget-text-editor\" data-id=\"d1e5c30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Thank you for choosing our Speech Communication Cards! We value your satisfaction and want to ensure a smooth shopping experience. If you encounter any issues with your order, please do not hesitate to contact us at <strong><a>VoiceOut.org@hotmail.com<\/a><\/strong>.<\/p><p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p><p>Please read the following refund and return policy carefully to understand your rights and our procedures.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h2 class=\"wp-block-heading\">1. Refund Policy<\/h2><p><!-- \/wp:heading --><!-- wp:list {\"ordered\":true} --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><!-- wp:list-item --><\/ol><\/li><\/ol><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>No refunds for customer reasons<\/strong><br \/>Due to the high cost of international shipping, we <strong>do not accept refunds for personal reasons<\/strong>.<\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Refunds for product issues<\/strong><br \/>If you receive a product that is defective or incorrect, we offer the following solutions:<\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li>Resend the correct product<!-- wp:list --><br \/><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul><\/li><\/ul><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>Partial refund<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>Full refund (with sufficient evidence)<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><\/p><\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Application timeframe<\/strong><br \/>If you need a refund or replacement due to product issues, please contact us via email within <strong>3 days of receiving your order<\/strong>.<\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Application process<\/strong><br \/>Please send the following information to our customer service email:<ul><li>Order number<\/li><li>Description of the issue (e.g., damaged product, wrong item)<\/li><li>Photos of the product (to help us process your request quickly)<\/li><li>Contact information (email or phone)<\/li><\/ul><p>We will contact you as soon as possible to confirm the resolution.<\/p><\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><!-- wp:separator --><\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\" \/><p><!-- \/wp:separator --><!-- wp:heading --><\/p><h2 class=\"wp-block-heading\">2. Return Policy<\/h2><p><!-- \/wp:heading --><!-- wp:list {\"ordered\":true} --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><!-- wp:list-item --><\/ol><\/li><\/ol><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Return eligibility<\/strong><br \/>Returns are only accepted for defective products or wrong items. <strong>Returns for personal reasons are not accepted<\/strong>.<\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Return method<\/strong><br \/>Due to high international shipping costs, products <strong>do not need to be sent back<\/strong>. Refunds or replacements will be handled accordingly.<\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><!-- wp:separator --><\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\" \/><p><!-- \/wp:separator --><!-- wp:heading --><\/p><h2 class=\"wp-block-heading\">3. Refund Policy for Orders in Transit<\/h2><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>To ensure efficient order processing and smooth international shipping, the following rules apply to orders that are in transit or about to be shipped:<\/p><p><!-- \/wp:paragraph --><!-- wp:list {\"ordered\":true} --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><!-- wp:list-item --><\/ol><\/li><\/ol><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Within 24 hours of placing an order<\/strong><!-- wp:list --><br \/><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul><\/li><\/ul><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>If you request a refund within <strong>24 hours<\/strong> of placing your order, we can attempt to intercept the shipment before it is dispatched.<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>Once intercepted, you will receive a <strong>full refund<\/strong>.<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>Application process: please email us with your order number and refund request.<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><\/p><\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Orders placed more than 24 hours ago or already shipped<\/strong><!-- wp:list --><br \/><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul><\/li><\/ul><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>If the order has been placed for more than 24 hours or is already in transit, it <strong>cannot be canceled or refunded<\/strong>.<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>Please double-check your order details before placing an order to ensure accuracy.<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><\/p><\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Product issues or wrong items during transit<\/strong><!-- wp:list --><br \/><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul><\/li><\/ul><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>If the product has quality issues or is incorrect upon delivery, please contact us within <strong>3 days of receiving the item<\/strong>, and we will handle it according to the product issue refund\/replacement policy.<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><\/p><\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><!-- wp:paragraph --><\/p><p><strong>Friendly reminder<\/strong>: Please confirm the product quantity, specifications, and delivery information before placing an order to avoid situations where in-transit orders cannot be refunded.<\/p><p><!-- \/wp:paragraph --><!-- wp:separator --><\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\" \/><p><!-- \/wp:separator --><!-- wp:heading --><\/p><h2 class=\"wp-block-heading\">4. Other Important Information<\/h2><p><!-- \/wp:heading --><!-- wp:list {\"ordered\":true} --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><!-- wp:list-item --><\/ol><\/li><\/ol><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Processing delays during holidays<\/strong><!-- wp:list --><br \/><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul><\/li><\/ul><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>Refund or replacement requests submitted during holidays may experience slight delays, but we will contact you as soon as possible.<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><\/p><\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><!-- wp:list-item --><\/p><ol class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ol class=\"wp-block-list\"><li><strong>Promotional or discounted products<\/strong><!-- wp:list --><br \/><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul><\/li><\/ul><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>All products, whether promotional or discounted, are subject to the same product issue refund policy described above.<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><\/p><\/li><\/ol><\/li><\/ol><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><!-- wp:paragraph --><\/p><p>We hope this policy provides clarity and reassurance for your shopping experience.<\/p><p><!-- \/wp:paragraph --><!-- wp:group {\"layout\":{\"type\":\"flex\",\"flexWrap\":\"nowrap\"}} --><\/p><div class=\"wp-block-group\"><p><!-- wp:paragraph {\"style\":{\"typography\":{\"textAlign\":\"left\"}}} --><\/p><p class=\"has-text-align-left\"><strong>Sincerely,<\/strong><br \/><strong>VoiceOut<\/strong><br \/>A brand of <strong>Walook Tech<\/strong><br \/>Customer Service Email: <strong><a>VoiceOut.org@hotmail.com<\/a><\/strong><\/p><p><!-- \/wp:image --><\/p><\/div><p><!-- \/wp:group --><!-- wp:paragraph --><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Story NA Shipping Process Refund and Return Policy  [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-169","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/voiceout.cc\/index.php?rest_route=\/wp\/v2\/pages\/169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voiceout.cc\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/voiceout.cc\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/voiceout.cc\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/voiceout.cc\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=169"}],"version-history":[{"count":34,"href":"https:\/\/voiceout.cc\/index.php?rest_route=\/wp\/v2\/pages\/169\/revisions"}],"predecessor-version":[{"id":1376,"href":"https:\/\/voiceout.cc\/index.php?rest_route=\/wp\/v2\/pages\/169\/revisions\/1376"}],"wp:attachment":[{"href":"https:\/\/voiceout.cc\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}