Q：Who can use the communication cards and handbook?
A:Suitable for stroke survivors, elderly with speech difficulties, and anyone with temporary or permanent aphasia.
Q: How do I use the communication cards?
A: Simply show the card with the desired message to the person, or let them point to the card to express themselves.
Q: Can the cards be used for bedridden patients?
A: Yes, the cards are designed for easy bedside use.
Q: Are the cards reusable and durable?
Yes, they are made from high-quality laminated materials for long-term use.
Q: Can I buy the cards internationally?
A: Yes, we ship worldwide from Guangzhou, China.
Q: How long does shipping take?
A: Shipping usually takes 7-15 business days, depending on your location.
Q: Is there a digital version of the handbook?
Q：We appreciate your request. However, we are unable to share electronic copies of the communication manuals to protect the copyright. We thank you for your understanding on this matter.
Q: Are the products suitable for children?
A: Yes, for children with speech difficulties or developmental delays, under adult supervision.
Q: Can I customize cards for specific needs?
Q: Is there a warranty or return policy?
- 1. Order Cancellation & Refund:
- We offer a 24-hour, no-questions-asked cancellation and full refund window from the time of order placement.
- Cancellation requests made after 24 hours cannot be accepted. Due to the international nature of our shipments, logistics processes (including customs declaration) and associated fees are often initiated promptly, and significant shipping costs are incurred even if the package is still in transit domestically.
2. Damaged Products:- If you receive a damaged item, please contact us immediately and provide photo/video evidence. We will work with you to find a satisfactory solution, which may include a replacement or other appropriate assistance.
3. Change of Delivery Address:- If you need to change the shipping address after the order is dispatched, you (as the recipient) may contact the courier service provider directly to request the change. We regret that we cannot guarantee address changes, as this is subject to the policies and capabilities of the logistics carrier.
We appreciate your understanding.
Q：Q: Who can I contact for further support?
A: You can contact our customer service via email, WhatsApp, or the contact form on our website.
VoiceOut, part of Walook Tech, was founded in 2022 and is dedicated to developing communication aids and handbooks for people with aphasia. We have served tens of thousands of families and collaborate with over 300 hospital departments nationwide to advance barrier-free communication.